Modern hotels are filled with items guests don’t want, like minibars. ( Related: Which hotel amenities do you really want? You won’t believe it!) That’s because hotel rates have soared to record highs in many places, meaning guests are paying a premium to check into rooms that have obsolete amenities, like single-use soaps and sewing kits.Īt the same time, many of these hotels aren’t giving guests what they have repeatedly asked for, like ample electrical outlets, USB ports, fast and unobstructed wireless internet and clear prices. These hopelessly dated amenities have been with us for a while, but never have they been more obvious. She can think of lots of obsolete amenities, including pay-per-view TV, tiered internet (that’s where you pay extra for faster speeds) and fax machines in the business center, unless you’re in Japan. “Antiquated hotel amenities are still all over the place,” says Reetu Gupta, a Canadian hotelier who runs Easton’s Group of Hotels. You might have to press “line 1” and a few more buttons before getting a dial tone.) (By the way, good luck figuring out how to operate the phones. Some forward-looking properties have switched to text messaging to communicate with guests, but the landlines remain. Yet it’s hard to find a hotel without phones in their room. “They’re only convenient when you want to call the front desk,” says Tim Pylant, an architect from Austin, Texas. Why is travel filled with so many obsolete hotel amenities?
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